Return & Refund Policy

Product Return and Exchange

You may return most products sold and fulfilled by Language of Listening® within 30 days of delivery for a full refund minus the cost of shipping and handling. If an exchange is required to correct an error made by us, we will adjust the charges so you will only pay the correct amount of shipping and handling once. Products should be returned in their original product packaging. Contact Us to request a refund or exchange so we can provide you with return shipping details.

The following conditions and exceptions apply:

  • Any product in original condition that is returned more than 30 days after delivery: 80% of item's price.
  • Any book with obvious signs of use: 50% of item's price.
  • Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error: up to 50% of item's price.
  • For exchanges, if your shipping address for the exchange is different from the purchase address, the correct amount of shipping and handling will be based on the higher amount.

Online Training Center Refunds

You may request a full refund of your Online Training Center payment less payment processing fees for any reason within 30 days of registration. Contact Us to request a refund.

Coaches Training Program Refunds

A full refund will be issued for our Coaches Training Program if it is canceled by us before it has begun. You may request a full refund less payment processing fees should you choose to withdraw at any time within the first 30 days of the program. Should you withdraw after 30 days, you may request a prorated refund.

Live Class and Event Refunds

A full refund will be issued for a live class or event you purchase that is canceled by us. You may request a full refund before the posted registration deadline or, if no registration deadline is posted, before the start time for a class or event that makes. After the posted deadline, you may request a 50% refund. If you have begun attending a class or event and choose to withdraw, you may request a prorated refund. Special consideration will be given in the case of a verified medical or family emergency. Contact Us to request a refund.

Contracted Classes

Austin Area: If you have contracted us for a live class or event, paid in advance and cancel the class or event 48 hours or more before the scheduled date and time, you may request a full refund. If you cancel the event less than 48 hours before the scheduled date and time, you may request a 50% refund. Special consideration will be given in the case of a verified emergency. Contact Us to request a refund.

Beyond Austin: If you have contracted us for a live class or event 150 or more miles away from Austin, TX, paid in advance and cancel the class or event 2 weeks or more before the scheduled date and time, you may request a full refund. If you cancel the event less than 2 weeks before the scheduled date and time, you may request a 50% refund less any non-refundable travel expenses we have incurred. Special consideration will be given in the case of a verified emergency. Contact Us to request a refund.

Refund Methods and Response Time

Refund methods and response times are listed below. Response periods are initiated by the return receipt of a product, receipt of a refund request for a class or event, or cancellation of a class or event by us:

  • Refund of payments made to us by PayPal, debit card or credit card will be made by electronic reversal within 5 business days.
  • Refund of check payments will be made within approximately 10 business days, depending on the time it takes for the payment check to clear the bank and the speed of the mail for the refund check.
  • Refund of cash payments will be made by check within 5 business days, depending on the speed of the mail for the refund check. Refunds of cash payments can only be made by cash if the refund is requested at the point of purchase in a timely manner.