Posts Tagged "complaint"
Responding to Accidents & Complaints
Coaching begins with listening for greatness. Here are two simple Language of Listening® coaching skills that can turn any challenging moment with a child or teen into a rewarding one. 1. Accidents: Validate the intention Your child’s greatness can be found in their intentions. When a child makes a mistake or accidentally damages or breaks something, recognizing the child’s true...
Read MorePeaceful Family Gatherings
Whether you love holidays or hate them, holidays bring people together. But if just thinking about being with relatives or certain friends kicks off your fight/flight/freeze response, you can use these tips to bring peace to any moment: Intentions / Wishes. A little background: Intentions and wishes are desires that arise from what you like and love. To me, what you like and love is who...
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